Booking & cancellation policy.

01Deposits

A 25% deposit is required to confirm all appointments booked online. It is taken off your final bill, and the remaining balance is paid in the salon after your treatment.

For bookings made by phone or in person, we'll send you a secure payment link for the deposit. Your appointment is confirmed once it has been paid.

02Changing or cancelling

If you cancel or reschedule at least 24 hours before your appointment, your deposit will be refunded in full or moved to your new booking.

If you cancel or reschedule within 24 hours of your appointment, your deposit is non-refundable, as we're unlikely to be able to fill your slot at short notice.

03Missed appointments

If you don't attend your appointment without letting us know, your deposit is non-refundable.

After two missed appointments, we'll ask for full payment in advance for future bookings.

04Arriving late

Please arrive on time, or 5–10 minutes early if it's your first visit. If you're running late, call us on 020 7967 0216.

If you arrive more than 15 minutes late, we may need to shorten your treatment so the next client isn't delayed, and the full price will apply. If there isn't enough time left, it will be treated as a late cancellation and your deposit will be kept.

05Patch tests

A patch test is required at least 48 hours before any colour, tinting or henna treatment.

If a patch test hasn't been completed, we can't go ahead with the treatment for your safety. We'll move your deposit to a new appointment once the patch test is done.

06If we need to cancel

If we have to cancel or change your appointment for any reason, we'll contact you as soon as possible and you'll receive a full refund of your deposit, or we'll move it to a new time that suits you.

07Exceptional circumstances

We understand that genuine emergencies happen. Please contact us as soon as you can, and we'll consider each situation fairly.