Privacy Policy

1. Who we are

Luna Beauty Parlour is operated by Jing Xi Limited (company number 15664378), 170 Kensington High Street, London W8 7RG ("we", "us", "our"). We are the data controller for the personal information described in this policy.

Questions about this policy or your personal data: lunabeautykensington@gmail.com or 020 7967 0216.

2. What information we collect

Contact and identity details — your name, phone number and email address, when you book an appointment, submit our contact form, call us, or message us.

Appointment and treatment information — the services you book, your appointment history, your stylist or therapist preferences, colour formulas, and notes that help us look after you on return visits.

Health and consultation information — where a treatment requires it, we record information such as patch test results, allergies and skin sensitivities, relevant medical conditions, and (for certain treatments such as massage) pregnancy status. This is special category data under UK data protection law and we handle it with extra care, as described in section 4.

Payment information — payments are processed by our payment providers. We do not store your full card details.

Website usage information — cookies and similar technologies collect limited technical data (such as pages visited and device type) when you use our website. See section 8.

3. How we collect it

Directly from you: through our website contact form, our online booking system, by phone, email or messaging, and in person at the salon during consultations and appointments.

4. How we use your information, and our legal bases

PurposeLegal basisManaging your bookings and providing your treatmentsPerformance of a contractConsultation and treatment records, including colour formulas and preferencesPerformance of a contract; legitimate interests (providing a consistent, safe service)Health information (patch tests, allergies, contraindications, pregnancy status)Your explicit consent, which we ask for when the information is taken. This information is used only to deliver your treatment safelyResponding to enquiriesLegitimate interestsSending marketing (offers, news)Your consent — only if you opt in, and you can opt out at any timeMeeting legal and insurance obligations, and handling any claimsLegal obligation; legitimate interests

We do not sell your personal information, and we do not use it for automated decision-making.

5. Who we share it with

We share personal data only with service providers who help us run the salon, under appropriate data protection terms:

  • Booking platforms — if you book through Treatwell (including the booking tool on our website), your booking data is handled by Treatwell under its own privacy policy, available on the Treatwell website. Bookings made with us directly are held in our salon management and appointment systems.

  • Website and forms — our website is hosted by Squarespace, which processes form submissions and site data on our behalf.

  • Payment providers — to process payments securely.

  • Professional advisers and insurers — where necessary for legal, accounting or insurance purposes.

Some of our providers may process data outside the UK. Where they do, transfers are protected by UK adequacy decisions or appropriate safeguards such as the International Data Transfer Agreement.

6. How long we keep it

  • Enquiries that do not lead to a booking — up to 12 months.

  • Client records, appointment history and treatment notes (including patch test and consultation records) — for as long as you remain a client and for up to 6 years after your last visit, in line with limitation periods for legal claims and our insurance requirements.

  • Marketing preferences — until you opt out or your record is deleted.

When records are no longer needed, they are securely deleted.

7. Your rights

Under UK data protection law you have the right to: access a copy of your personal data; correct inaccurate data; ask us to delete your data; restrict or object to certain processing; data portability; and withdraw consent at any time where consent is our legal basis (including for marketing and health information).

To exercise any right, contact us at [email address]. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113. We would appreciate the chance to resolve any concern first.

8. Cookies

Our website uses cookies that are necessary for it to function, and, where enabled, analytics cookies that help us understand how the site is used. The booking tool on our website is provided by Treatwell and may set its own cookies, governed by Treatwell's cookie policy. You can manage cookies through the banner on our site and through your browser settings.

9. Children

Some of our services are available to under-18s (for example, children's haircuts) with a parent or guardian's consent. We collect personal information about children only from, or with the agreement of, a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown at the top.